
Robert E. Pepe, CTS President, COO
On behalf of the RTS Unified Communications team, all of us appreciate the opportunity to share information regarding our company’s history and ability to provide communications services to your firm. RTS provides technology deployment as well as infrastructure maintenance and support, using the most up-to-date technology available to achieve both cost efficiency and the highest level of end-user satisfaction.
RTS Unified Communications is privately held and headquartered in New York City, with branch offices throughout the United States. Our products and services include audiovisual engineering and deployment, information technologies, infrastructure cabling, security, telecommunications, building environments and our Real Time Monitoring support center located in the heart of New York City.
Our customers rely on us to support technology standards and provide expertise and understanding of the complex requirements of today’s communications architecture. RTS Unified Communications’ skilled professionals work in partnership with customers to develop enterprise standards. Our service delivery model encompasses certified project managers and technical staff, complemented by our network of RTS Unified Communications technicians. We offer the flexibility to deploy quality solutions consistently and cost effectively.
RTS Unified Communications deploys technical services and support across the United States and focuses on working with each client to develop standard designs and implementation procedures. We pride ourselves not only on our professionalism and high quality deliverables, but also on our ability to work as a team with architects, consultants, owners’ representatives and all on-site trades.
We look forward to continuing our conversation and you and your team to further explore how RTS Unified Communications can play an integral part in supporting your current and future technology needs. Thank you for the opportunity for RTS Unified Communications to become one of your most valued technology partners.
Robert Pepe

Step 1: Assessment
- Review of current client requirements for: AV, IT, telecommunications,
- Review of infrastructure cabling, premise security, building environments, and service & support
- Review of future operational / budgeting concerns
- Review of current systems and technology
- Review of architectural plans
- Discussion with client re new technologies, best practices, etc
Step 2: Preliminary Engineering
- General system specifications
- General budget and timeline
- Review by client and acceptance
Step 3: Proposal
- Detailed system specifications
- Detailed budget and timeline
- Documentation: risers, system plans, etc
- Review by client and acceptance
Step 4: Installation
- Project kickoff meeting
- Purchasing of all equipment
- Installation, setup, programming, testing, etc
Step 5: Day two Service and Support
- Real Time Monitoring
- Help desk
- Service calls
